QUESTION NO: 101

An end user reports that conference calls are failing. Which fault domain should be investigated first?

A. IP phone
B. Cisco Unified Communications Manager Media Resources
C. voice gateways
D. network routers and switches

 

 

Answer: B

 

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QUESTION NO: 102

An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.)

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again.
B. Check the region used by the IP phone in Cisco Unified Communications Manager.
C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator.
D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager.
E. Check the gateway to determine which codec is being used by the appropriate dial peer.

 

 

Answer: C,D

 

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QUESTION NO: 103

A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly?

A. Connection DB Event Publisher
B. Connection Database Proxy
C. Connection Notifier
D. Connection Message Transfer Agent

 

 

Answer: D

 

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QUESTION NO: 104

A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?

A. Have field technician select the Settings button on phone, then dial # # * * *
B. Have field technician select the Settings button on phone, then dial # # * # #
C. Have field technician select the Settings button on phone, then dial * * # * *
D. Have field technician select the Settings button on phone, then dial * * # # #

 

Answer: C

 

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QUESTION NO: 105

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?

A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI

 

 

Answer: A

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QUESTION NO: 106

An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.

How should the engineer instruct the user to launch the IP phone applications?

A. Select the "?" button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.

 

Answer: B