Business and technical decision makers
Chapter 1. Business reasons to choose Service Manager
Chapter 2. Deployment costs and non-IT usage

IT architects
Chapter 3. How to plan for Service Manager
Chapter 4. How to prepare for a Service Manager installation

Service Manager administrators
Chapter 5. Management packs
Chapter 6. Optimizing the Service Manager environment
Chapter 7. Service Manager configuration and customization

Chapter 1. App Controller essentials
Chapter 2. Managing private clouds
Chapter 3. Managing public clouds
Chapter 4. Managing hybrid clouds
Chapter 5. App Controller cmdlets

PART I: WMI FOR SYSTEM CENTER 2012 CONFIGURATION MANAGER ADMINISTRATORS
Chapter 1. Introduction to WMI in Configuration Manager 2012
Chapter 2. Configuration Manager custom reportin

PART II: SYSTEM CENTER 2012 CONFIGURATION MANAGER REPORTING
Chapter 3. Integrating SQL Server Reporting Services with Configuration Manager 2012
Chapter 4. Customizing SSRS reports for Configuration Manager 2012
Chapter 5. Customizing function-based built-in reports

PART III: CONFIGURATION MANAGER DEPLOYMENT TIPS
Chapter 6. Operating system deployment tips

Chapter 1. Configuration Manager site hierarchy and distribution points
Chapter 2. Understanding Configuration Manager components
Chapter 3. Configuration Manager log files and troubleshooting scenarios

Chapter 1. What’s new in SharePoint 2013
Chapter 2. Planning and preparing for SharePoint 2013 installation
Chapter 3. Upgrading to SharePoint 2013
Chapter 4. Installing SharePoint 2013
Chapter 5. Managing farms, web applications, and content databases
Chapter 6. Creating and managing service applications
Chapter 7. Creating and managing site collections
Chapter 8. Creating and configuring Search service applications
Chapter 9. Customizing search results and the Search Center site
Chapter 10. Configuring Metadata Management Services
Chapter 11. Configuring User Profile Services
Chapter 12. Understanding and configuring social capabilities
Chapter 13. Configuring Business Connectivity Services
Chapter 14. Configuring records management and eDiscovery
Chapter 15. Understanding and managing SharePoint 2013 apps
Chapter 16. Managing farm and sandboxed solutions
Chapter 17. Installing and configuring business intelligence components
Chapter 18. Monitoring and troubleshooting SharePoint 2013
Chapter 19. Understanding and configuring security
Chapter 20. Scaling and optimizing farms
Chapter 21. Installing and configuring Office Web Apps 2013
Chapter 22. Understanding SharePoint Online, Azure, and hybrid scenarios
Chapter 23. Performing content and disaster recovery

Chapter 1. Steering Away from Disaster
Chapter 2. Planning Your Plan
Chapter 3. Activating Your Plan
Chapter 4. High Availability
Chapter 5. Quality of Service
Chapter 6. Back Up a Step
Chapter 7. Monitoring
Chapter 8. DIY DR
Chapter 9. Change Management and DR
Chapter 10. DR and the Cloud
Chapter 11. Best and Worst Practices
Chapter 12. Final Conclusions

Chapter 1. SharePoint 2013 Overview and New Features
Chapter 2. New Installation and Configuration
Chapter 3. Working with PowerShell
Chapter 4. Upgrading from SharePoint 2010
Chapter 5. Health Monitoring and Disaster Recovery
Chapter 6. Users, Profiles, and Social Networking
Chapter 7. Security and Policy
Chapter 8. Claims-Based and Federated Authentication
Chapter 9. Content Model and Managed Metadata
Chapter 10. Publishing and Web Content Management
Chapter 11. Documents and Records Management
Chapter 12. Business Intelligence
Chapter 13. Business Connectivity Services
Chapter 14. Microsoft Office Integration and Office Web Applications
Chapter 15. SharePoint Search
Chapter 16. SharePoint Designer and Branding